Who are we?
A team of young, passionate and visionary people.
SurpriseHug is a small but cutting-edge company dedicated to sourcing and offering the coolest gadgets for guys all in one place.
We use innovative chemistry with modern design craftsmanship to consistently set the standard for next-generation toys, glass, electronics, materials, batteries, and phone accessories.
We work around the clock to find the most innovative products, this way you don't have to spend hours doing your own research.
With a mission to provide the best products with the best quality and the best of service to our customer. Our goal is to position SurpriseHug as the online service leader. Trust our team of experts to help you stay ahead of the curve, and always be on the cutting edge of technology. Join our product revolution as we continuously challenge what is possible in your life and help bring awesomeness worldwide.
Our vision and culture
Our values are important to us as a Fair Business.
Experts predict a promising and glorious future of ecommerce in the 21st century. In the foreseeable future ecommerce will further confirm itself a major tool of sale.
At SurpriseHug, we believe that the ecommerce has brought the world closer. Ecommerce is a boon as we come to know the happenings around the world.
In future 50% of the retail transactions would be online. Customer would prefer the wide range of choice with best quality and price. And we believe SurpriseHug would be one of them.
We set our core fundamental values accordingly and they have been inherent and are an integral part of our company policy. These values and our hard work helped us grow faster.
Our values are important to us as a Fair Business. We sincerely believe and follow them. It's our goal to be world’s most customer-centric company, where customers can find, discover & shop anything at SurpriseHug.
Our Service and Commitments
They say money can’t buy happiness but at SurpriseHug every penny you spend gives you a lot of happiness!
Best price and Quality products
As you know our one of the basic reasons why we incorporated SurpriseHug is to provide the best quality products to our customers with lowest possible price. Unlike the conventional sellers, we don’t operate many physical stores with high rents, wages and distribution overheads. We have our own warehouses. There are no agents involved in procurement process. For all rest of the operations until the dispatch of the products, we have in-house departments. Eventually, we are able to cut the unnecessary cost and we prefer to pass that benefit on to our customers.
Payment Security and Privacy ( PayPal and SSL certificate)
Your online transaction on SurpriseHug is secure with the highest levels of transaction security. SurpriseHug uses SSL encryption technology to protect your card information while securely transmitting it by SSL directly to a secure electronic vault for payment processing. We use Paypal as payment gateway that is the most safest and reliable. At SurpriseHug, we never share our customer’s data with third party in any ways. Data collected by us are used for processing and delivering the orders.
The Name that You Can Trust
“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”_ Stephen Covey. We believe in this philosophy, which has guided our growth and helped us gaining the trust of our global customers.
We take pride – individually and collectively – in the quality of our work, the advanced processes we use, the products and services we provide, and in the recognized and validated efficacy of our continuous improvement program. We take pride in meeting selected customer needs ahead of our competition. We take pride in achieving and sustaining levels of financial returns as a measure, beyond the numbers, of the value our customers agree we create.
With wide range of quality products, well-trained customer care team, efficient and prompt service, free & timely delivery, SurpriseHug is indeed the name that you can trust!